Usage Dashboard

The Usage Dashboard gives you an at‑a‑glance view of how Communication Hub is being used across your organization. Designed for Service Providers, it surfaces key usage metrics and trends so you can quickly understand user activity, track adoption, and monitor consumption against your subscription.

With the Usage Dashboard, you can confidently assess where you stand at any point in time—identify high and low usage patterns, spot opportunities for optimization, and ensure you are getting maximum value from Communication Hub, all without digging through detailed reports. You can also monitor your message usage, so that you can determine if your tier is appropriate and anticipate any additional charges.

Free Tier

As a Service Provider, if you are on a Free Tier, you will be presented with the following details in a widget view:

Paid Tier

As a Service Provider, if you are on a Paid Tier, you will be presented with the following details in a widget view:

Managing Email and Text Sending Limits for SMBs

With the feature of worksite managers and trusted advisors having access to Communication Hub, the Usage Dashboard has the ability to manage email and text sending limits for individual SMBs directly from this screen so that SMBs cannot consume a disproportionate email or SMS volume and cause overage charges.

As a service provider, you can monitor message usage for each SMB that you have provided access to so that you can track how SMBs are using Communication Hub. This will provide you with the ability to prevent SMBs from using too many messages.

Note: Service Providers can only view the section of managing email and text sending limits on the Usage Dashboard if they are on a paid tier. The ability to allow SMBs have access to Communication Hub is not available if you are on a free tier.

You can expand the SMB records and view campaign usage data for each SMB. This allows you to analyze how your clients are using Communication Hub. When you expand the SMB record, the most recent campaign sent by that SMB is displayed at the top.

From this screen, you can:

Usage Dashboard for SMBs

When a Service Provider is on a paid tier and has purchased the additional SMB access add‑on, their SMB clients can access their own Usage Dashboard to view and easily monitor email and text usage limits within their plan details. The layout displayed is similar to that of the main Usage Dashboard that Service Providers have access to. The only difference is the count of different delivery methods available for SMBs.

Also, please note the following:

  • The Email and Text delivery methods are displayed with a progress bar along with percentage calculated based on total sent with respect to total allotted limits. Additionally, you can click Details to view detailed usage reporting.

  • If a Service Provider allocates a plan that includes no limit to their SMBs, the Usage Dashboard does not calculate the usage percentage.

  • When you as an SMB manager or trusted advisor exhaust your allocated email or text message limit for your company, then a banner message is displayed which indicates that you can no longer send email or text messages. For example: